Dolphin Safari Charters (operated under ERTOSA LLC) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, book a tour, or contact us.
1. Who We Are Dolphin Safari Charters is a family-owned boat charter company based in Key West, Florida. We offer dolphin watching, snorkeling, sandbar, and private charter tours.
Business details: - Company name: ERTOSA LLC (d/b/a Dolphin Safari Charters) - Address: 7001 Shrimp Road, Perry Hotel Marina, Key West, FL, USA - Email: info@dolphinsafaricharters.com - Phone: (305)747-0453
2. Information We Collect - Contact details: Name, email address, phone number. - Booking information: Tour type, date, number of guests. - Payment details: Processed securely through third-party providers (e.g., FareHarbor,).
We do not store your full credit card information. - Website usage data: Cookies, IP address, browser type, and pages visited.
3. How We Use Your Information - Confirm and manage bookings. - Communicate about your tour. - Send important updates (e.g., weather delays or cancellations). - Improve our services and website. - Comply with legal obligations. We do not sell or trade your personal data.
4. Cookies and Tracking Our website uses cookies and similar technologies to ensure the site functions properly, analyze visitor behavior, and improve the booking experience. 5. Sharing Your Information We may share your data with trusted third parties only when necessary: - Booking platforms (FareHarbor, Booking4fun). - Payment processors (Square, Authorize.net). - Service providers (IT, hosting, website support).
6. Data Retention We keep your information only as long as necessary for completing your booking, legal/accounting requirements, or improving customer service.
7. Your Rights You may have rights to request access to your personal data, correct or delete your data, or withdraw consent for certain uses. Contact us at info@dolphinsafaricharters.com.
8. Security We take reasonable steps to protect your personal data. However, no system is 100% secure.
9. Children’s Privacy Our services are intended for adults and families. We do not knowingly collect information from children under 13 without parental consent.
10. Contact Us Email: info@dolphinsafaricharters.com Address: 7001 Shrimp Road, Perry Hotel Marina, Key West, FL Disclaimer Last updated: 09-04-2025 Welcome to Dolphin Safari Charters. By booking a tour with us or using our website, you agree to the following terms and conditions.
1. Wildlife and Nature - Dolphin and wildlife sightings are not guaranteed. While our captains use their experience to maximize your chances, these are wild animals in their natural habitat. - Weather, tides, and other natural conditions may affect wildlife activity and tour experiences.
2. Weather Conditions - All tours are weather dependent. We prioritize your safety and comfort. - We reserve the right to reschedule or cancel tours due to unsafe conditions (storms, high winds, mechanical issues). Customers will be notified as early as possible.
3. Liability - Participation in water activities involves some inherent risk. - By booking a tour, you agree to assume all risks related to participation. - Dolphin Safari Charters (ERTOSA LLC), its captains, and crew are not responsible for injuries, loss, or damage to personal property during your trip.
4. Health and Safety - Guests are responsible for ensuring they are in suitable health to participate in boating or snorkeling activities. - Children must be supervised by a parent or guardian at all times. - Alcohol and drug use before or during the tour is prohibited.
5. Bookings and Cancellations - All bookings are subject to availability. - Cancellation policies may vary depending on how you booked (direct, FareHarbor, or third-party platforms). Please review booking terms at checkout.
6. Website Information - We strive to keep our website content accurate and up to date. However, we make no guarantees that all information (pricing, availability, descriptions) is error-free. - We reserve the right to update or modify our services and policies at any time without prior notice.
7. Contact For questions or concerns about this Disclaimer or your booking, contact us: Email: info@dolphinsafaricharters.com Phone: (305)747-0453 Address: 7001 Shrimp Road, Perry Hotel Marina, Key West, FL